Cancellation, Refund and Payment Policy
Last updated: 29 July 2026
1. Scope and priority
This policy explains the general payment, cancellation and refund process for ETB Global bookings. Each event, tour or programme may have a specific payment schedule and cancellation table because suppliers commit capacity at different times.
The programme-specific terms shown before payment or provided in the proposal or confirmation form part of this policy and take priority where they state a different amount or timeline. Please review them before booking.
2. Prices and charges
Prices are shown in Indian Rupees unless stated otherwise. Before payment, we will disclose the total payable amount and compulsory charges known to us. Optional services will be identified separately.
Taxes, payment charges or supplier fees will be applied only where disclosed or permitted by law. You are responsible for any fees independently charged by your bank or card issuer.
3. Payment methods and security
Available payment methods may include cards, UPI, net banking, bank transfer or other methods displayed at checkout. Online payments are processed by third-party payment partners under their own security and privacy practices.
Do not send full card details by email or message. A payment is complete only after we receive successful confirmation. We may ask for reasonable verification where a transaction appears unauthorised or high risk.
4. Instalments and payment deadlines
Where instalments are offered, the booking page or confirmation will state the due dates. A deposit may be non-refundable to the extent clearly disclosed before payment and reasonably used for non-recoverable reservations or administrative work.
If payment is overdue, we may send a reminder and allow a reasonable opportunity to pay. We may then release the booking or treat it as cancelled under the applicable programme-specific terms.
5. How to cancel
The booking contact must send a cancellation request from the registered email address to info@etb.global. Include:
- participant and booking contact names;
- booking or transaction reference;
- programme name and date;
- reason for cancellation; and
- supporting documents if requesting an exception.
Cancellation is effective when we receive a clear written request. We will acknowledge it and confirm the applicable charge or refund.
6. Participant cancellation
The cancellation charge will be the amount clearly stated in the programme-specific terms accepted before payment. It may reflect non-recoverable transport, accommodation, visa, permit, ticketing, staffing and administration costs already committed.
If no programme-specific cancellation table was disclosed, we will deduct only reasonable, evidenced and non-recoverable costs and refund the balance. We will not impose a cancellation charge prohibited by applicable law.
No refund is ordinarily available for unused services after departure or for a participant who cannot travel because of missing documents, late arrival, voluntary withdrawal or breach of conduct rules, except where required by law or recoverable from suppliers.
7. Medical, visa and exceptional circumstances
Send supporting documents promptly if cancellation results from serious illness, bereavement, visa refusal or another exceptional circumstance. We will review supplier terms, recoverable amounts, insurance coverage and applicable law.
An exception is not guaranteed. Participants should maintain suitable cancellation and travel insurance.
8. Changes requested by you
Name, date or programme changes are subject to availability, eligibility and supplier rules. We will disclose any price difference and reasonable supplier or processing cost before making the change. Some tickets or services cannot be transferred or amended.
9. Cancellation or significant change by ETB Global
If we cancel a confirmed programme for reasons within our reasonable control, you may choose, where available:
- a suitable replacement programme;
- a credit for future use; or
- a refund of the amount paid for the cancelled service.
If a programme is affected by severe weather, natural disaster, epidemic, government restriction, civil disruption, transport shutdown or another event outside reasonable control, we will act reasonably to provide an alternative, credit or refund after accounting for amounts recoverable from suppliers and rights available under law.
We will not require you to accept a credit where applicable law entitles you to a monetary refund.
10. Refund method and timing
Approved refunds are returned to the original payment method unless that is unavailable or prohibited. We may request bank details and identity verification for a bank-transfer refund.
We aim to initiate an approved refund within 7 to 10 working days after the amount is confirmed and required details are received. Your bank or payment provider may take additional time to credit the account. Supplier-dependent refunds may take longer; we will provide updates where reasonably possible.
11. Failed, duplicate or disputed payments
If your account is debited but no booking confirmation is issued, first check the transaction status and contact us with the transaction reference. Failed payments are usually reversed by the payment provider or bank.
For a duplicate payment, we will verify both transactions and initiate a refund of the duplicate amount. Please allow the refund timeline above after verification.
Before filing a payment dispute or chargeback, contact us so we can investigate. Nothing in this section limits rights available through your bank, payment provider or applicable law.
12. Credits
If you voluntarily accept a credit, the credit confirmation will state its amount, permitted user, expiry date and any programme restrictions. A credit does not replace a statutory right to a refund.
13. Contact and escalation
For payment or refund help, email info@etb.global with the subject “Payment / Refund Request” or use our contact page.
If you are not satisfied with the response, use our Grievance Redressal Policy.